Refund policy

*NOTICE OF POTENTIAL DELAY:

Due to the ongoing outbreak of the Coronavirus 2019 (COVID-19) which was declared a pandemic by the World Health Organization, and as the situation continues to evolve, X-TINCT COLLECTS remains fully committed to pursuing the completion of all orders in a safe, diligent and reasonable manner under the current circumstances. This hereby notice is to inform of the potential delays beyond our control (ie factory production delays, factory shipping delays, factory closures, customs delays at the border, etc) around the globe that may impact the time it takes for purchased products to reach customers. X-TINCT COLLECTS hereby reserves all rights it may have under our contract and applicable law to protect its legal and commercial interests, including without limitation the right to seek an extension of time on order completions. Please keep records you deem appropriate to confirm any extensions. We assure you that we are constantly evaluating all options in order to minimize the impact of such delays on any and all orders. Your cooperation in minimizing these impacts are appreciated as we continue to work together through this unprecedented event. Thank you.

REFUNDS (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

EXCHANGES (if applicable): 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sia.support@3pf.co with order number in the subject line and send your item to: X-TINCT COLLECTS 1611 E LIVINGSTON AVE COLUMBUS OHIO 43205

*IMPORTANT EXCHANGE INFORMATION*

Depending on where you live and/or what the item you are exchanging, it may take extended time for your exchanged product to reach you (ie; if it is an item that was limited that we do not have in stock). If the item you are exchanging is no longer available, you will be given the option to exchange for an alternate item we have available or you will be offered store credit. 

LATE OR MISSING ITEMS (if applicable): 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at XTINCTCOLLECTS@GMAIL.COM

SALE ITEMS (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

GIFTS: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.